Dunzo – An App-Based Service For Buy Online Groceries | Startup Story | 2021


Dunzo Startup Story

We all want to live hassle-free lives, and cell phones play a big part in making that a reality. Mobile apps have given us independence and the ability to exploit it in ways that were unimaginable even a decade ago. With the significant developments in mobile apps, one aspect has been streamlined: product delivery. And when it comes to delivery-related responsibilities, Dunzo has been a godsend for many.

Dunzo’s characteristics will have you bending down on your couch in no time. Dunzo is on its way to making an impact, with hundreds of favorable reviews and investor appreciation.

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As part of Telangana’s Drone Vaccine Delivery Initiative, Dunzo Digital has created a website.

For the Government of Telangana’s ‘Medicines from the Sky’ project, Dunzo Digital has been enlisted, along with Skye Air, a member of the Dunzo MedAir consortium, to enable faster and more effective healthcare logistics. Soon after the Telangana government received authorization from the Ministry of Civil Aviation (MoCA) to utilize drones within visual line of sight (VLOS) for the experimental delivery of Covid-19 vaccinations for a year, the state government partnered with Dunzo Digital.

According to sources dated September 18, 2021, the vaccine delivery experiments are set to commence on September 20, 2021, and will begin in Vikarabad, Telangana. They are scheduled to last until September 25, 2021. As part of the trials, the Dunzo Digital and Skye Air duo will exhibit a variety of healthcare logistics-related use cases.

What is Dunzo and how does it work?

In India, Dunzo is a hyper-local on-demand delivery business. It delivers anything and everything when and where it is needed for the lowest possible delivery fees. Dunzo will deliver documents to your office if you forgot them at home. If you wish to buy a t-shirt from a mall but are unable to do so, Dunzo will purchase it on your behalf.

Dunzo also has partnerships with a number of restaurants, apparel stores, and general stores. Bengaluru, Delhi, Noida, Pune, Chennai, Mumbai, and Hyderabad are among the cities where it currently operates. Dunzo is useful for people who don’t want to go out or can’t go out for some reason but still need to buy or deliver something.

Founders/Owners and Team of Dunzo

Dunzo was founded by Kabeer Biswas, Ankur Agarwal, Dalvir Suri, and Mukund Jha.

Dunzo was created by Kabeer Biswas. He decided to save people’s time at the age of 28 and began the ideas for Dunzo. He is an engineer who earned his bachelor’s degree from Mumbai University and his master’s degree from Mumbai’s Narsee Monjee Institute of Management. He began working for Airtel as a product and sales manager in 2007.

Dunzo was co-founded by Ankur Agarwal, a computer science graduate from IIT Roorkee. Ankur worked at Google alongside the third co-founder, Mukund Jha, and the two also co-founded Filter, an HR IT business.

Mukund Jha is the Co-Founder and Chief Technology Officer of Dunzo. Jha worked at Columbia University as a research assistant before joining Google as a software engineer. He worked as a software programmer for just over three years before launching Wisdom.ly and Habet in 2013 and 2014, respectively. In 2015, he co-founded Dunzo alongside Ankur, Kabeer, and Dalvir for the third time.
Dalvir Suri, a Mumbai University graduate, is the fourth co-founder of Dunzo. Dalvir worked as an Application Developer and a Security and Privacy Consultant at IBM earlier. After thereafter, he worked at Cybrilla Technologies as the head of operations and deliveries before co-founding Dunzo in May 2015.

Dunzo – The Story of a Startup

After six months in Bengaluru, Kabeer Biswas became bored. He decided to try out a novel company concept based on a to-do list that completes itself. Dunzo was founded on this principle. Dunzo’s headquarters became his modest room in a duplex. He then began informing his pals about the plan, which quickly gained traction. Kabeer quickly began conducting errands for others on his bike and making deliveries on his own. People sent him a message on WhatsApp, and he made sure their mission was completed.

He engaged a few part-time individuals from an NGO to assist him with this endeavour. In June 2015, this squad accomplished 70 deliveries in a single day. Dunzo’s popularity soared as a result, and the business obtained its first substantial investment just three months later. In 2016, the WhatsApp-based company and service was turned into an app due to increased demand. Other co-founders stepped in and helped the Dunzo app become a tremendous hit.

Name, tagline, and logo for Dunzo

‘Do, over, and finished’ is a slang acronym for ‘do, over, and finished.’ The corporation preserved the name Dunzo to complete the job that had been left undone or that people wished to delegate. The logo and identity are designed to be quick, dependable, and bold. Dunzo is all about being on the move all of the time.

Dunzo – Revenue Model and Business Model

Dunzo is a mobile app and a website that works together. In the hyper-local sector, it offers on-demand concierge services. Dunzo operates on a data-driven platform that connects a delivery person with the user who is closest to them. This person’s activity can be followed during the delivery.

Users can also use the chatbox to share relevant photographs of the specific goods and communicate accordingly when making purchases. Dunzo also accepts Dunzo cash and other forms of digital payment. Dunzo’s platform incorporates Artificial Intelligence to provide consumers with a satisfying and seamless experience.

Dunzo- Revenue

Dunzo reported $6.22 million (Rs 45.8 crore) in revenue from operations in FY21, increasing 66.5 percent from $3.73 million (Rs 27.5 crore) in FY20.
In FY19, the Bangalore-based delivery firm recorded a total revenue of $483K (INR 3.5 crores). “Revenue from operations” accounted for $104K (INR 76 lakhs), whereas “other income streams” accounted for $372 K (INR 2.7 crores).

Furthermore, Dunzo noted that the firm’s GMV on its platform increased by approximately 64 percent to $80.17 million (Rs 590 crore) in FY21, up from $48.92 million (Rs 360 crore) in FY20.

Furthermore, Dunzo noted that the firm’s GMV on its platform increased by approximately 64 percent to $80.17 million (Rs 590 crore) in FY21, up from $48.92 million (Rs 360 crore) in FY20.

When we look at the expenses, we can see that employee benefits have taken up a significant amount of room for Dunzo. It accounts for about 37.4 percent of the total annual expenses. These costs increased by 24.7 percent to Rs 91.6 crores in FY21.

Dunzo- competitors

Swiggy Go, Jhutpat, and Meratask in Delhi, and Jugnoo in Chandigarh, are some of Dunzo’s main competitors. It also faces competition from large cities such as Delhi, Pune, and Bengaluru. India’s logistics industry is massive, and fierce rivalry is unavoidable.

Dunzo- future plans

Dunzo has a huge following in the cities where it now operates. People’s lives have been made easier and less stressful as a result of the company. By working with various retailers and providers, the business hopes to improve product searches on its app in the near future. Dunzo’s team seeks to increase its mobile application’s coverage of real retail establishments. Dunzo is also working on increasing its reach to different tier-two cities.


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